Question 1

Can I make changes to my order?

Accepted Answer

Unfortunately, once checkout is completed and your order has been packed, we are unable to make any amendments. If you have any concerns, please contact us via the Contact Us (munbakes.com/contact-us)page.

Question 2

Can I cancel my order?

Accepted Answer

Our team cannot guarantee amendments or cancellations to your order, but if you have just placed your order, you can contact us (http://munbakes.com/contact-us)and we will assist as best we can.
 
*Note that we strictly do NOT allow cancellations or amendments to your order once it is processed. In other words, your order has already been packed and is on its way to be shipped out.

Question 3

My item(s) is wrong, damaged or missing.

Accepted Answer

Ensure you check your items against your order confirmation. If you have received the wrong item, your item is damaged, or there is an item missing, please contact us.(munbakes.com/contact-us)
 
*We do NOT allow returns for unsealed tubs due to hygiene reasons!

Question 4

I can’t find the product I want online.

Accepted Answer

If you can’t find the product you want on our website, this means that the product is sold out or discontinued.

In this case, look out for backorders! This means that you are able to place the order for out of stock items and receive your orders once the item is back in stock. Items may come back in stock due to popular demand.

Follow us on Instagram t(munbakes.com/contact-us)o stay updated.

Question 5

I would like to order Munbakes Cookies as a surprise for my friend, can you help me?

Accepted Answer

Someone's lucky to have you as a friend!  We love surprises at Munbakes and would love to play a part in it! Don't forget to share these special moments with us on Instagram.

Question 6

I’m sending Munbakes' cookies as a gift, will the receipt be included in the delivery?

Accepted Answer

Leave a note and we will not include any receipts or invoices when delivering the cookies.

Question 7

Can I include a message to the recipient in my order?

Accepted Answer

Definitely! To include your message kindly type it in the "Request" section when checking out. The message will then be placed on inside the box in the form of a small card and delivered.

Question 8

I would like to place a bulk order to be sent to multiple locations, how do I go about doing this?

Accepted Answer

Drop us an email here a(munbakes.com/contact-us)nd we will be able to assist you with this!

FREE LOCAL DELIVERY FOR ORDERS ABOVE $60

Frequently Asked Questions