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Frequently Asked Questions
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Can I make changes to my order?Unfortunately, once checkout is completed and your order has been packed, we are unable to make any amendments. If you have any concerns, please contact us via the Contact Us page.
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Can I cancel my order?Our team cannot guarantee amendments or cancellations to your order, but if you have just placed your order, you can contact us and we will assist as best we can. *Note that we strictly do NOT allow cancellations or amendments to your order once it is processed. In other words, your order has already been packed and is on its way to be shipped out.
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My item(s) is wrong, damaged or missing.Ensure you check your items against your order confirmation. If you have received the wrong item, your item is damaged, or there is an item missing, please contact us. *We do NOT allow returns for unsealed tubs due to hygiene reasons!
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I can’t find the product I want online.If you can’t find the product you want on our website, this means that the product is sold out or discontinued. In this case, look out for backorders! This means that you are able to place the order for out of stock items and receive your orders once the item is back in stock. Items may come back in stock due to popular demand. Follow us on Instagram to stay updated.
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I would like to order Munbakes Cookies as a surprise for my friend, can you help me?Someone's lucky to have you as a friend! We love surprises at Munbakes and would love to play a part in it! Don't forget to share these special moments with us on Instagram.
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I’m sending Munbakes' cookies as a gift, will the receipt be included in the delivery?Leave a note and we will not include any receipts or invoices when delivering the cookies.
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Can I include a message to the recipient in my order?Definitely! To include your message kindly type it in the "Request" section when checking out. The message will then be placed on inside the box in the form of a small card and delivered.
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I would like to place a bulk order to be sent to multiple locations, how do I go about doing this?Drop us an email here and we will be able to assist you with this!
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How long does delivery take?Delivery will be made to your doorstep within 3-5 working days after payment is received.
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Does Munbakes ship internationally?We do not ship internationally currently. However, we may ship internationally in the future. Follow us on Instagram to stay updated!
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Do you require a home address for delivery?Yes! We deliver to your home and work place. If you are using a work address please ensure you include any delivery details and available timing so we can find your location easily. E.g. Company name, street of entrance, level number, etc. *Please remember to include your unit number too!
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What payment methods does Munbakes accepts?We accept payment via PayLah and PayNow only. *Currency used on this website is in SGD (Singapore dollar) only!
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How much is your delivery fee?Our delivery fee is $8 within Singapore. You can enjoy FREE delivery for purchases above $60 too!
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How long can I keep my cookies?Our cookies are made of natural ingredients with no preservatives; it’s best to keep cookies in an air-tight container away from direct heat or sunlight. Once opened, it’s best to consume within a month, otherwise shelf life is six months.
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How should I consume the lactation cookies for best result?On average, a mother needs at least 500 calories of energy to produce milk. Each piece of our cookies is about 50 calories; it’s best recommended to consume 10 to 12 pieces of cookies per day, preferably one hour before your breastfeeding or pumping session.
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When to consume lactation cookies?More commonly, gynaes would recommend the consumption of lactation cookies during the last month of your pregnancy or after you have given birth. You may also consume lactation cookies for the purpose of boosting your milk supply or to maintain your current supply.
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What should we take note when consuming lactation cookies?Do note that lactation cookies that contain Fenugreek should be avoided as it will stimulate uterine contraction and may induce labour. (Our cookies do not contain Fenugreek.)
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Who can consume?Anyone in the household regardless of age, however, please take note that our cookies contain almond nuts, eggs and gluten.
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How effective is your cookies?The effectiveness of our cookies varies with each individual. Similar to all lactation cookies, there is no 100% guarantee that our cookies will work for you. But we can assure you that our cookies are made of natural milk-boosting ingredients, tested and proven by many mummies’ success stories. Generally, after 1-2days of consumption, mummies will feel an increase in supply or the breast will be fuller which requires more pumping/latching sessions.
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Is Munbakes' cookies halal certified?Yes, our cookies are halal certified and are produced in a halal certified manufacturer factory based in Malaysia. Our cookies have gone through a stringent review before getting halal certified approved.
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I am allergic to nuts. Can I consume your cookies?Our cookies contain almond nuts, which you should avoid if you have an allergy to them.
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I am a vegetarian. Can I consume your cookies?Our cookies do contain egg.
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Does your cookies contain any added preservatives?No, we do not add preservatives into our cookies. All our cookies are as fresh as you can get. Hence, once opened, please consume the cookies within one month.
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